Cookie policy
This site sets no cookies of its own. In your browser it keeps two notes from the assistant, which vanish when you close the tab, and — only if you answer the permissions notice — your answer, for at most 24 months. This page explains it.
What a cookie is
A cookie is a tiny file a website leaves in your browser to remember something: that you are signed in, which language you read in, what is in your basket, how often you visit.
Some are set by the site you are visiting. Others are set by outside companies — measurement or advertising firms — and those are the ones that follow you from site to site. Those are the ones that need your permission.
What this site keeps in your browser
This is a static site. The pages are made in advance and your browser simply downloads and displays them: there is no login area, no basket, no account to open.
We set no cookies. We use no Google Analytics and no other measurement tool. There is no Facebook pixel, no Google Ads tag, no advertising network of any kind. Nothing that is stored can identify you, follow you from site to site, or leave your browser.
This is what is kept in your browser, and nothing else:
- “mdl-asistente-cerrado”: written only if you close the assistant with the X, in session memory. It stops the assistant opening by itself again during that visit, and it is deleted when you close the tab. If you never close it, nothing is written.
- “mdl-asistente-idioma”: the language you pick, either by answering the assistant or by clicking “View in Spanish” on the notice shown when the site has opened in your browser’s language. It keeps that choice for the rest of your visit, and it is deleted when you close the tab. If you pick nothing, nothing is written.
- “mdl-consentimiento”: your answer to the permissions notice — what you accepted or refused, and when. It is written only if you answer, kept for up to 24 months so you are not asked on every visit, and you can change it at any time from the link in the page footer. It is the exception: not a session note, it survives the tab being closed.
- The online hearing check stores nothing in your browser: it runs and forgets.
The embedded YouTube videos
Article 22.2 of Spanish Law 34/2002 requires your permission before storing or reading information on your device, unless it is strictly necessary to provide the service. A video is not. When a YouTube video plays — and YouTube belongs to Google — Google receives your IP address and stores information in your browser.
The home page carries a video by the lens manufacturer Indo Optical, hosted on YouTube. Its player does not load until you say yes: until then you see a still frame held on our own server, and looking at the home page asks Google for nothing, not even the thumbnail.
If you accept, that video starts on its own with the sound off. If you refuse, it does not disappear: the play button opens it, and that gesture counts as permission for that video and nothing else.
Inside the advice articles there is one more manufacturer video (“Beltone Imagine: how to clean your hearing aids (in Spanish)”, from the Beltone GN Hearing channel), also on YouTube. It never starts on its own: until you press its play button not a single request goes to Google, and that click counts as permission for that video and nothing else.
We use the youtube-nocookie.com mode, which delays storage until the video actually plays.
Your answer to the notice is stored in your own browser — the “mdl-consentimiento” note this page describes — for at most 24 months. The footer of every page carries the link to change it whenever you like; withdrawing permission costs the same as giving it.
What can happen when you follow certain links
Some links take you off this site: Google Maps to find the shop, WhatsApp to message us, Facebook.
The moment you leave, those services can set their own cookies under their own rules. That is out of our hands.
How to delete or block cookies in your browser
Even though none are needed here, every browser lets you view, delete and block the cookies it stores. It is in the settings, under privacy or browsing data, and it works the same way in Chrome, Firefox, Safari and Edge.
Bear in mind that blocking them everywhere can stop other sites working properly, particularly ones you sign in to.
The information on this site is for general guidance and does not replace a professional consultation. If you have symptoms, please see your optometrist, hearing aid audiologist or doctor.
